Shipping
Shipping Methods
We ship all orders using reliable carriers, including:
ELTA (Hellenic Post)
SPM Courier
EMS (Express Mail Service)
ELTA Courier
Shipping method is selected based on your location, order weight, and speed preferences.
🇬🇷 Domestic Shipping (Within Greece)
ELTA Courier
Note: Delivery to remote or island areas may take slightly longer.
International Shipping
We offer worldwide shipping via ELTA International, EMS, or partner couriers.
Region
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Europe | ELTA / EMS | 3–10 business days |
| USA & Canada | EMS / SPM / Postal | 7–14 business days |
| Rest of World | EMS / Postal | 10–20 business days |
Customs clearance may cause delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
Order weight
Delivery location
Selected shipping method
Free shipping may be available for orders over a certain amount — see checkout for active offers.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays are processed the next working day.
Order Tracking
Once your order ships, you will receive a tracking number via email or SMS. You can track your package directly through:
ELTA Tracking Portal: https://www.elta.gr
EMS Tracking: https://track.ems.post
Delays & Issues
While we do our best to deliver on time, delays may occur due to:
Weather conditions
Customs inspections
High seasonal demand
If your order is significantly delayed, please contact us at info@otoys.com with your order number.
Customs & Import Duties (for International Orders)
Buyers are responsible for any customs duties, taxes, or fees applied by their local authorities. We recommend checking your country’s import rules before ordering.
Contact
For shipping-related questions, feel free to contact us:
📧 info@otoys.com